Terms and Conditions for Carpet Cleaning Bromley
These Terms and Conditions set out the basis on which our carpet cleaning services are provided. By making a booking for carpet cleaning Bromley, carpet cleaning in Bromley, or any related upholstery and rug cleaning service, you agree to the terms below. Please read them carefully before confirming an appointment. These terms are designed to be clear, fair, and consistent with UK consumer law.
For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the service. These terms apply to all domestic and commercial carpet cleaning work unless we agree otherwise in writing. They cover booking, payment, cancellations, liability, waste handling, and the law that applies to the agreement.
We may update these terms from time to time, and the version in force at the time of booking will apply to your service unless we notify you otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights under UK law.
1. Booking Process
Bookings for carpet cleaning services may be made by telephone, email, online form, or any other method we make available. A booking is not confirmed until we have accepted it and, where required, received any deposit or booking fee. We may ask for details such as the type of flooring, room sizes, access arrangements, and any known stains, odours, or damage so we can assess the work properly.
When you request a booking for carpet cleaners Bromley, you must provide accurate and complete information. If the information supplied is incorrect or incomplete, this may affect the price, the duration of the appointment, or the suitability of the chosen cleaning method. We reserve the right to decline or reschedule a booking if the property is unsuitable, access is unsafe, or the requested service cannot reasonably be delivered.
Any time or arrival window given is an estimate only. While we always aim to arrive on time, delays may occur due to traffic, previous appointments, weather, equipment issues, or other circumstances beyond our control. If a delay becomes likely, we will try to notify you as soon as reasonably possible. Where a significant change is required, we may offer an alternative appointment time.
2. Scope of Services
Our carpet cleaning Bromley service may include pre-inspection, vacuuming where appropriate, stain treatment, hot water extraction, low-moisture cleaning, deodorising, or other methods suitable for the carpet fibre and condition. The exact method used will depend on the material, level of soiling, previous treatments, and any manufacturer recommendations. We will use reasonable skill and care in selecting the most appropriate approach.
We do not guarantee complete removal of all stains, smells, wear marks, or ingrained dirt. Some stains are permanent or may reappear due to wick-back, pre-existing damage, or contamination below the carpet surface. Although professional carpet cleaners can often improve appearance significantly, results will vary according to fibre type, age, maintenance history, and the nature of the soiling. We will not be liable for limitations that are inherent to the cleaning process.
If you ask us to clean items that have not been tested for colourfastness or cleaning suitability, you accept the risks associated with that request unless we have acted negligently. We may refuse to clean items that are too fragile, heavily worn, water-damaged, mould-affected, or otherwise unsuitable. Where we decline to proceed for safety or quality reasons, we may still charge for a call-out or inspection if this has been agreed in advance.
3. Prices and Payments
Prices for carpet cleaning services are normally quoted in advance based on the information provided. The final charge may change if the actual work differs from the initial description, for example where additional rooms, stubborn stains, or extra treatment are requested on site. Any variation to the quoted price will be explained before the additional work is carried out wherever reasonably practicable.
Unless agreed otherwise, payment is due upon completion of the service on the same day. We may accept payment by bank transfer, card, cash, or another method notified to you at the time of booking. If a deposit is required, it may be deducted from the final balance. Deposits are used to reserve time in our schedule and are subject to the cancellation terms below.
Late payment may result in an additional administration charge where permitted by law, and we may recover reasonable costs of collection for unpaid sums. If payment is not made in full, we reserve the right to suspend future services, withhold any optional aftercare, or take further steps to recover the amount owed. You are responsible for ensuring that payment is made by the person authorised to do so.
4. Customer Responsibilities
You must ensure that the area to be cleaned is reasonably clear and accessible before we arrive. This includes removing small furniture, breakables, personal items, and any obstacles that could delay work or create a safety risk. Where heavy furniture must be moved, please tell us in advance. We may refuse to move items that are unsafe, oversized, or likely to cause damage.
You should also disclose any relevant information about pets, health hazards, infestations, damp, fragile flooring, pre-existing damage, or unusual materials. The more we know before the appointment, the better we can plan the work. If access to water, electricity, parking, lifts, or entry arrangements is restricted, you must tell us in advance so that the appointment can be completed efficiently.
It is your responsibility to protect or remove valuables, documents, and delicate belongings from the work area. We will take reasonable care while carrying out carpet cleaning in Bromley, but we cannot accept responsibility for items left in the cleaning area unless loss or damage is caused by our negligence. Any special instructions should be given before work starts so they can be considered.
5. Cancellations, Rescheduling, and Waiting Time
You may cancel or reschedule a booking by giving reasonable notice. Where a cancellation is made with sufficient notice, any deposit may be refunded or transferred to a future appointment at our discretion, subject to any non-refundable costs already incurred. Short-notice cancellations may result in the deposit being retained to cover the loss of reserved time, staff allocation, and administration.
If you cancel after we have arrived at the property, or if access is not available, we may charge a call-out fee or part of the agreed service price to cover wasted attendance. If we have to wait for access, keys, parking permissions, or property clearance beyond a reasonable period, we may charge for waiting time or ask to rearrange the appointment. Repeated missed appointments may lead to refusal of future bookings.
We reserve the right to cancel or postpone an appointment where weather, health and safety concerns, equipment failure, staff illness, or other matters outside our control prevent us from delivering the service properly. If we cancel for reasons within our control, we will offer a new date or refund any prepaid amount for the affected part of the service. This does not exclude liability where cancellation results from our breach of contract.
6. Liability and Limitations
We will provide carpet cleaning services with reasonable skill and care, using trained operatives and appropriate equipment. However, we are not responsible for pre-existing defects, hidden faults, poor installation, dye bleed, colour loss, shrinkage due to unsuitable materials, or damage caused by water ingress, underlying subfloor problems, or previous cleaning methods. Where carpets are already weak, frayed, or deteriorated, they may be more likely to suffer change during cleaning.
Our liability for direct loss arising from negligence, breach of contract, or failure to perform the service is limited to the total price paid for the specific service in question, except where the law says otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. We are not liable for indirect or consequential losses, such as lost profits, loss of enjoyment, or business interruption.
Where you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after the service. You should take steps to minimise any further loss. We may inspect the item, request photographs, or arrange a return visit if appropriate. You must not arrange repairs or disposal of the item before giving us a reasonable opportunity to assess the issue.
7. Waste Handling and Regulatory Compliance
We will handle waste water, removed debris, and any cleaning residues in a lawful and responsible manner. Our waste disposal practices are intended to comply with relevant UK waste regulations, environmental obligations, and local requirements that may apply to the type of waste generated by the service. We will not knowingly discharge waste in a way that causes pollution or breaches applicable law.
Where waste is produced during carpet cleaning services, it may include dirt, fibres, used cloths, filters, and small amounts of cleaning solution or extracted water. We will manage this waste in line with reasonable environmental standards. If the work generates any special or hazardous waste beyond normal domestic cleaning residue, you must tell us in advance. We may refuse to handle hazardous materials that require specialist disposal or licensing.
Any items removed from the property for disposal remain your responsibility unless we have expressly agreed to take them away. If we agree to remove waste or unwanted materials, we may charge an additional fee and will handle them in accordance with the applicable legal requirements. You must not ask us to dispose of illegal, dangerous, or contaminated items unless such disposal is permitted by law and specifically agreed by us.
8. Guarantees, Complaints, and Aftercare
Any guarantee we offer will apply only to the specific service described at the time of booking and only if you comply with the aftercare instructions we provide. A guarantee does not apply to re-soiling caused by spills, leaks, contamination, pets, occupants, contractors, or other post-cleaning events. It also does not apply to stains or damage that were not removable using reasonable professional methods.
If you are unhappy with the result of the carpet cleaning, you should notify us promptly so we can assess whether a re-treatment is appropriate. We may request that the area be left untouched until we have inspected it. Any complaint will be considered in good faith, and we will aim to resolve matters fairly, in line with the facts and the limits of these terms. A complaint does not automatically entitle you to a refund.
After cleaning, carpets may need a period to dry fully. Drying time depends on ventilation, pile type, humidity, and cleaning method. You should follow any care instructions given after the appointment, including avoiding foot traffic, replacing furniture only when safe, and ensuring adequate airflow. We are not liable for damage caused by premature use of the carpet after the service has been completed.
9. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising from them, are governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory legal protections that apply in your country of residence within the UK where relevant. Nothing in these terms is intended to limit those protections.
If a dispute cannot be resolved informally, the parties may seek resolution through the courts of England and Wales, unless another forum is required by law. Any failure by us to enforce a right or provision under these terms does not mean that we have waived it. These terms form the entire agreement between you and us in relation to the service and replace any previous discussions or communications on the same subject.
By booking carpet cleaning Bromley services with us, you confirm that you have read, understood, and agreed to these Terms and Conditions. We recommend that you keep a copy for your records. For any service-specific arrangement that differs from these terms, the written agreement for that booking will take priority to the extent of the inconsistency.